Overview

ISO 20400 provides guidelines for integrating sustainability into procurement processes. Our assessment helps organizations:

• Align purchasing practices with ESG (Environmental, Social, Governance) goals

• Meet stakeholder expectations for ethical sourcing

• Reduce risks in supply chains

• Improve compliance with international standards

Who It’s For

• Corporations implementing sustainable procurement policies

• Public sector organizations with ESG mandates

• Suppliers aiming to meet client sustainability requirements

• NGOs and institutions promoting ethical supply chains

Why an ISO 20400 Assessment Matters

• Risk Mitigation: Identify unsustainable practices in your supply chain

• Cost Savings: Optimize procurement through resource-efficient processes

• Reputation Boost: Demonstrate commitment to ethical sourcing

• Competitive Edge: Qualify for tenders requiring sustainable procurement proof

Scope of Our Remote Assessment

• Policy Review: Evaluate procurement policies against ISO 20400 guidelines

• Supplier Evaluation: Assess sustainability criteria in vendor selection

• Process Audit: Review purchasing workflows for ESG integration

• Stakeholder Interviews: Engage with procurement teams and suppliers

• Improvement Plan: Prioritized actions to enhance sustainability

Our 6-Step Remote Assessment Process

1. Scoping Call: Define assessment focus areas

2. Document Submission: Procurement policies, supplier codes of conduct

3. Virtual Interviews: Key personnel and supplier discussions

4. Data Analysis: Review purchasing data and sustainability metrics

5. Findings Workshop: Present gaps and improvement opportunities

6. Final Report: Issue Conformity Assessment Certificate

Deliverables

• Conformity Assessment Certificate (valid 3 years)

• Sustainable Procurement Gap Report

• Supplier Engagement Toolkit

• Customized Implementation Roadmap

• Executive Summary Presentation

Why Company Certification Int.?

• Sector-Specific Expertise: Tailored for manufacturing, healthcare, retail, etc.

• Actionable Insights: Clear steps to improve procurement sustainability

• Global Standards Alignment: Complies with UN SDGs and ESG frameworks

• Remote Efficiency: No disruption to operations

Get Started

Ready to transform your procurement practices?

FAQ

Q: Is ISO 20400 certification possible?
A: No, ISO 20400 is a guidance standard (not certifiable). Our Conformity Assessment provides formal recognition of your alignment with its best practices.

Q: How long does the assessment take?
A: Typically 4-6 weeks, depending on organization size and complexity.

Q: Can small businesses benefit from this?
A: Absolutely! We tailor assessments for SMEs with scalable solutions.

Q: What’s the difference between this and ISO 26000?
A: ISO 20400 focuses specifically on sustainable procurement, while ISO 26000 covers broader social responsibility.

Q: Do you assess suppliers too?
A: Yes, we offer supplier sustainability evaluations as an add-on service.

Overview
ISO 10002 is the internationally recognized guidance for effective customer complaint handling. It helps organizations of all sizes and sectors implement transparent, fair, and improvement-focused processes, covering complaint receipt, investigation, resolution, and systemic improvements.

Who It's For

✔ Organizations aiming to embed customer-centric practices into their operations
✔ Companies seeking stronger customer satisfaction credentials for tenders and stakeholders
✔ Service providers, retailers, and public bodies wanting to demonstrate complaint handling excellence

Why a Complaint Handling Assessment Matters

• Boost Customer Loyalty: Prove you value and act on customer feedback
•  Mitigate Risks: Identify gaps in complaint resolution before they escalate
• Win Business: Differentiate in procurement processes with independent validation
• Drive Improvement: Get data-backed insights to enhance your processes

Scope of Our Remote Assessment

Gap Analysis

• Compare your complaint handling against ISO 10002 principles

Process Mapping

• Evaluate complaint channels, response times, and escalation paths

Document & Data Review

• Audit complaint logs, policies, training materials, and resolution records

Virtual Interviews & Workshops

• Conduct remote sessions with customer service teams and management

Recommendations & Roadmap

• Deliver prioritized actions aligned with ISO 10002 best practices

Our 6-Step Remote Assessment Process

1. Kick-off & Scoping Call: Define objectives and assessment parameters

2. Document Collection: Secure transfer of complaint handling documentation

3. Virtual Interviews: Validate implementation with relevant teams

4. Preliminary Findings Review: Share initial observations for feedback

5. Final Report & Certificate: Issue Conformity Assessment Certificate with gap matrix

6. Follow-up Support: Optional implementation guidance sessions

Deliverables

•  Conformity Assessment Certificate confirming ISO 10002 alignment
• Comprehensive Gap Analysis Report with executive summary
•  Tailored Improvement Roadmap with clear timelines
•  Presentation Deck for leadership teams

Why Company Certification Int.?

• Remote-First Expertise: Streamlined online assessment process
• 15+ Years' Experience: Across retail, healthcare, finance, and public sector
• Actionable Insights: Practical recommendations, not just compliance checks
• Global Recognition: Assessments accepted by international partners

Ready to transform complaints into customer satisfaction opportunities?